Refund, Cancellation, and Exchange Policy 

At Valdez Creations and More, we take great pride in crafting unique and custom pieces just for you. We have set the following policies in place to guide our refund, cancellation, and exchange processes.

Since all of our items are made to order, we do not offer refunds, cancellations, or exchanges. However, if you're not satisfied with your purchase, we’d like to make it right. Please reach out to us within 2 days of receiving your order, and we'll do our best to assist. We value you choosing our small business. 

Please note that we are not responsible for issues related to customer-provided design errors, such as misspelled names or incorrect design specifications. Be sure to carefully review all customization details before placing your order.

Refund Policy

As each item is made to order, we do not offer refunds.

To be eligible for a refund

 The product must be defective or damaged upon arrival. If you believe your item has arrived with a defect, please reach out to us within 2 days of receiving your order. We will gladly replace the item or offer a refund based on the issue.

Damaged Items

If your item arrives damaged due to shipping, we’ll gladly send a replacement. Please contact us within 2 days of receiving the damaged item and include photos with your email to expedite the process.

If you receive an item that was damaged in transit or does not match the details of your order, please reach out to us within 2 days of receiving your order. We will arrange for a replacement of the correct item free of charge.

 

Cancellation Policy

Orders can only be canceled within 12 hours of your purchase. After this time, we begin processing your custom order, and cancellations will no longer be possible. However if your order has already been processed cancellations will not be offered. If you need to cancel within this window, please contact us at [support@valdezcreationsandmore.com].

Exchange Policy

Due to the custom nature of our products, we do not offer exchanges for items unless they arrive damaged or incorrect due to a production error on our part.

Lost Packages

Once your package is handed over to USPS, we are no longer responsible for its delivery. If your package hasn’t moved in several days or appears lost, please contact USPS to file. (All items will be insured).

How to Contact Us

For any questions regarding your order, refunds, cancellations, or exchanges, please contact us at:

Email: [support@valdezcreationsandmore.com]

We appreciate your understanding and your support of our small business!